SHIPPING & RETURNS
Thank you for visiting and shopping at www.elies.ca. Following are the terms and conditions that constitute our shipping policy.
Domestic Shipping Policy
Shipment Processing time
All orders are processed immediately and shipping based on selected shipping cost.
Shipping Rates and Delivery estimates within Canada
Shipping Method Estimated delivery time Shipping cost
Standard Shipping 4-10 business days $7.00
Expedite Standard 3-5 business days $12.00
Expedite Two Days 2 business days $15.00
Expedite Overnight 1-2 business days $19.00
Please Note all shipping charges are waived on orders over $75
Shipment confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
All fess imposed during or after shipping are the responsibility of the customer.
International Shipping Policy
We do ship internationally. Cost is between $15-$20 for entire order.
Return & Exchange Policy
We accept returns, refunds and exchanges.
Returns are accepted on items with original tags. No damages to the product. And must not be used.
We accept returns within 30 days from the date you receive it. Customers are to pay their own shipping and any other costs incurred if they choose to return any items.
To be eligible for a refund, you must have proof of purchase. We provide a refund by the same payment method that was used. Please allow 15 days to see the refund back in your account from when we receive your return.
If you choose to exchange your product for another size or another product, you have two options.
1. You may return your item and we can exchange and send you the new product you are requesting.
2. Purchase the product you would like to receive and then return the one you do not want for a full refund.